Customer Service

Frequently Asked Questions:

Q: How can I be more sure of the fit of an item?
A: If an item has a particular fit to it, we usually explain it in the item description.  The length of the item is also usually described in the item description. We also have a general sizing chart shown under our Search by Size category, however the sizing of clothing varies with brands. If you would like more detail about the fit of an item, please see our Shop by Body Type feature or email info@shopmamie.com, and we would be happy to help you.

Q: Will you be getting a certain item back in stock?
A: We do re-order and re-stock sold out items.  However, sometimes items are unavailable for re-order. Please email us at info@shopmamie.com to see if an item is being re-ordered.

Q: Where do you get your clothing from?
A: We buy our clothing from a series of small manufacturers and designers. We travel all over to find a unique, chic, feminine, and affordable mix of brands for our customers.

Q: How do I sign up to receive Shopmamie emails regarding sales, contests, and promotions?
A: You can sign up by entering your first name and email address below Newsletter in the left hand column under our category listing on any page of our website. www.shopmamie.com, all email addresses are kept private!

Q: How many coupon codes can I enter at checkout?
A: Our system only accepts one coupon code per order at checkout.

Q: My item did not work for me.  Can I exchange it for a different item or size OR can I return my item?
A: Yes, we are happy to exchange your item for another in-stock item or different size within 20 days of receipt of package.  We are also happy to return your item for a full credit onto your card if the item is returned within 10 days of receipt of package.  Please visit our Shipping and Returns Page for more info.

Q: What does 'Final Sale' mean?
A: When an item has 'Final Sale' in the description, it means that this item cannot be returned or exchanged under any circumstances.  This usually is paired with items that are deeply discounted.

Q: Can I order a gift certificate to Shopmamie?
A: Yes, we have gift certificates available via the Gift Certificate link on the left hand side of our store page,  available in increments of $25.  Once you purchase your gift card, you will receive an electronic gift card.

Customer Service:

Registering for an Account
Shopmamie.com recommends that all customers register for an account, however registering for an account is not necessary to checkout. Registration will expedite future checkouts and allow us at shopmamie.com to provide excellent service to our account holders. All shipping and billing information will be saved, however, credit card information will not be saved for security purposes.

Item Availability
All inventory shown on shopmamie.com is updated automatically following each order. Therefore, the sizes and items displayed are in stock. In the rare case that we are out of stock on an item ordered, we will notify customers via email ASAP. If an item or size is shown as out of stock, please contact shopmamie.com via the Contact Us page of the website. If possible, the item will be reordered and the customer will be notified.

Sizing Information
We all come in different shapes and sizes so please refer to the shopmamie.com general size chart to help determine your size. Sizing and cuts may differ between brands---please see each item description to see if the item cut differs from the general sizing chart.

Women's Size

Bust

Waist

Hips

Extra Small

32 - 33

23 - 24

33 - 34

Small

34 - 35

25 - 26

35 - 36

Medium

35 - 37

27 - 28

37 - 38

Large

38 - 39

29 - 30

39 - 40

Extra Large

40 - 41

31 - 32

41 - 42


Credit Cards
Shopmamie.com accepts the following credit cards: Visa, Master Card, and Discover. If additional identification is needed for credit card verification, we will contact you.

Sales Tax
Sales tax is charged only in state where shopmamie.com has a physical presence. Currently, this is only in Delaware which is a tax free state.

Tracking Order
You will receive an order confirmation once your order has been successfully processed. Following the shipment of a customer’s order, the customer will receive an email confirming the shipment. This shipping confirmation e-mail will contain the tracking number of the package.  Or sign in to your account to view order history.

Modifying An Order
Please be advised that once an order has been processed, we are unable to make any modifications including cancelations to the order.

WILMINGTON STORE 1942 Gilpin Ave, Wilmington, DE 19806 302.655.1686

Store Hours: Monday - Friday 10am - 6pm, Saturday 10am - 4pm, Sunday 10am - 2pm

KENNETT SQUARE STORE 116 S Union Street, Kennett Square, PA 19348 484.732.8199

Store Hours: Monday - Friday 10am - 6pm, Saturday 10am - 4pm, Sunday 11am - 3pm