Returns and Shipping

Shipping

Orders placed Monday through Friday before 1 p.m. EST will begin processing that day, excluding holidays, and will ship within 48 hours pending credit card verification. All orders placed after 1 p.m. EST will begin processing the next business day and will ship within 48 hours. In the event of an emergency, i.e.: nothing to wear for the weekend date, wedding, or event--please select expedited shipping and contact us via email and we will rush your package out!

Domestic Shipping

We ship via United States Postal Service and UPS at Shopmamie.com for all domestic shipments.  Standard UPS Ground shipping for all domestic shipments includes tracking information and insurance of package up $100.  This takes 1 - 5 Business days with delivery based on distance.  USPS Priority Mail is a more affordable option without tracking or insurance and usually arrives in 1 - 5 business days.

Shipping charges are based on several factors and will be calculated at checkout based on total price of items, the weight of the package, and its destination

We also offer expedited options for domestic shipments through UPS including:

Next Day Air Early AM

1 Business Day with delivery by 9AM

Next Day Air

1 Business Day with delivery by 12:00PM

Next Day Air Saver

1 Business Day with delivery by 4:30PM

2nd Day Air Early AM

2 Business Days with delivery by 9AM

2nd Day Air

2 Business Days with delivery by 12:00PM

3 Day Select

3 Business Days with delivery by end of day

Pricing for expedited domestic shipping will be calculated based on destination and weight of the package.

Wilmington Office Pick Up

Local customers, you can now place an order on Shopmamie.com, chose Wilmington Office Pick Up for $0, and pick up your package in our office atrium!  Order by 2pm for same day pickup. Pick up hours are 10am to 6pm, Monday through Friday.  Address of Pickup: 1942 Gilpin Ave., Wilmington, DE 19806

International Shipping

We ship to the World!  International shipments are shipped either United States Postal Service or UPS.  Shipping charges are based on several factors and will be calculated at checkout based on total price of items, the weight of the package, and its destination.  We offer worlwide options for international shipments through UPS including:

Canada Standard

1-5 Business Days with Delivery based on distance

Worldwide Express Plus

1-3 Business Days with Delivery typically by 9:00AM

Worldwide Express

1-3 Business Days with Delivery by 12:00PM

Worldwide Express Expedited

2-5 Business Days with Delivery by end of day

We offer worldwise options for international shipments through USPS including:

Priority Mail International

6-10 Business Days

Express Mail International

3 - 5 Business Days

Global Express Guaranteed

1-3 Business Days

First Class Mail International Parcels

Varies By Destination, usually will take longer than Priority Mail

Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from shopmamie.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Shipping Restrictions

APO/FPO addresses or PO Boxes must ship via USPS.  If you have an APO/FPO or PO Box address, please choose USPS shipping.  Your package will ship via United States Postal Service.  We also do not offer Sunday delivery.

Returns and Exchanges

Check out our NEW 30 Day Return Policy!  Shopmamie.com gladly accepts merchandise returns if received within 30 days from the customer’s order date.  Following the allotted 30 days, items will be returned for store credit only, and will be subject to a 50% restocking fee on the price of the item(s).  

Returns received in worn or damaged condition will NOT be refunded, and may be subject to a 50% restocking fee on the price of the item (s). 

Final Sale items (as marked on the product page) are non-returnable.  Tights and leggings are non-returnable. 

Shipping is non-refundable, except in cases where we have made a shipping error.

Once your package has been received at shopmamie.com, your refund will be processed in the original form of payment within 5 days. You will be notified via email of the transaction.

LogIn to your account and follow the prompts to process returns.  Securely pack and seal the merchandise and invoice in an appropriate shipping box or envelope, include reasons for return, new items to be exchanged for, and send back to us using an insured service to the below address:

Shopmamie.com
1942 Gilpin Avenue
Wilmington, DE 19806